Patient Information

At our veterinary clinic, our Gibsons vets are committed to improving the health of our four-legged patients and providing peace of mind for their loving owners. 

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What to Expect at a Veterinary Appointment

Knowing what you should expect from your first appointment with us will make the process much easier and more pleasant for your pet and you.

Get Settled

Please arrive about 10 minutes before your appointment if possible in order to fill out our New Patient Form. If you want to save some time, you can fill out our New Patient Form online in advance.

Meet Your Veterinarian

A member of our veterinary team will walk through your pet's medical history with you and discuss any potential health issues they might have. You may ask any questions you want and we will make sure to take time to answer them.

Examination, Diagnosis & Treatment

Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.

After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.

Our Pet Care Philosophy

We are passionate about giving pets and pet owners living in the lower Sunshine Coast and Gibsons area a conveniently located place to receive the veterinary care their pets need and deserve. 

We are passionate about providing veterinary care with a personal touch. Everyone at our hospital takes the time to get to know you and your pet's name, and our tight-knit team works to respond to and meet each of your pet's needs. 

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

  • What types of payment options are available?

    We expect payment in full at the time of providing service or discharge of your pet. We accept payment by Visa, MasterCard, American Express, cash and cheque. 

  • Are there payment plans available for my pet’s care?

    We are proud to offer PayBright and PetCard as financing options. They offer an easy application process that will give you results in minutes.

  • Will I be provided with an estimate of costs?

    We will always provide an estimate of the cost of our veterinary services before treating your pet. However, unexpected circumstances may come up and change your final bill.

    We will always discuss our written estimate with our clients before they leave our clinic and will require a deposit to be made based on the provided estimate before we give any further treatment.

  • Should I call ahead to book an appointment?

    Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

    In the event that your pet needs emergency care during our regular business hours, please contact us right away.

    Book Your Next Appointment

  • What is your appointment cancellation policy?

    If you need to reschedule or cancel your appointment with us, please let our team know as soon as possible so we can reschedule you quickly and offer the new space in our schedule to other clients.

  • What types of animals do you treat?

    We offer veterinary care to small domestic pets like dogs and cats. While our vets primarily have experience with treating those animals, we also offer care to exotic pets such as birds, reptiles, rodents and rabbits.

  • Where can I purchase my pet's prescription and food?

    You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

  • What are the fees associated with a specialty appointment?

    You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

    For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

  • What are the fees associated with an emergency visit?

    A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

    If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

  • Can you help with my pet insurance?

    We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.

Medical Records

Access your pet's medical records with the AllyDVM app.

Download App

New Patient Form

Fill out the New Patient Form online before your appointment.

Fill Out

Financing Options

Get financing with PayBright or Petcard quickly and easily.

PayBright

Petcard